RETURNS

Address for returns:

Mäson Zögern
Frielingsdorfweg 4
45239 Essen

You can download the form HERE 

Please note that we can only take back unused items in their original packaging. Be careful not to remove labels or stain items. The goods must not show any signs of use.

Please do not send the product back to us freight forwarded or uninsured! The customer bears the shipping costs of the return. We recommend insured shipping with a tracking number. Please have a return receipt issued and keep it in a safe place so that you can prove your return in the event of a loss.

If your product has defects or errors, we would be happy to receive a note that describes them as precisely as possible.

Once your return arrives at our logistics center, your return will be processed accordingly. This process step can take up to 14 days. Your money will then be refunded to you using the traditional payment method.